You loaded your laundry and pressed "start," but after a few minutes, you noticed your Samsung washing machine displayed the error code H1, H2, HE1, or HE2 instead of washing. Most often, this error appears within ten minutes of starting the machine, but in rare cases, it can appear immediately after starting. Please note: if you started the cold water cycle, the machine may display this error without stopping the cycle.
My Samsung washing machine displays errors H1, H2, HE1, and HE2. What should I do?
Most likely, with this error, the Samsung washing machine will not be able to boil water.
Please note! Error code h2 is not related to message 2h, which displays the remaining wash time.
If your Samsung washing machine does not have a display, the H2 error will be indicated by all mode indicators flashing and the 40 and 60 degree temperature indicators, or the Cold Water and 60 degree temperature indicators, lit up.
What does this error mean:
All code variants starting with H mean only one thing – the water heating doesn't work, namely, it's either absent or, conversely, too strong. For this reason, your machine won't stop washing when using the cold water cycle, and it won't function properly in other cycles.
Error codes can be categorized. The h1 or he1 code appears if:
- After the heating is turned on, the water heats up to more than 40 degrees within two minutes;
- The water temperature exceeded 95 degrees.
We can conclude that this code lets us know that the water is overheated.
The error code h2 or he2 appears if:
- Once the heating is turned on, the water heats up by less than 2 degrees within ten minutes.
It is clear that this code indicates that the water is not heating.
In a small number of cases, this error can be corrected by yourself, but more often than not, you will have to seek professional help.
Cases in which you can fix the h1, h2, he1 or he2 error yourself:
- Make sure the power supply is properly organized. Check for damage to the cord or plug. The power supply comes from a dedicated outlet, not an extension cord.
- The problem could also be with the machine's control unit. Try letting it "rest." Disconnect the power for a few minutes and then turn it back on. This may help if the error occurs for the first time.
- Check the wiring connections from the heating element to the control module. This option should be considered first if you disassembled the machine before the error occurred.
If you've completed all of the above, but the h1 or h2 error code is still showing on your Samsung car's display, it only means one thing: you won't be able to get by without the help of a professional.
Possible problems that require repair:
This table lists the most common faults that cause a Samsung washing machine to display an error message beginning with the letter H.
| Symptoms of the error | Possible cause of occurrence | Replacement or repair | Price for work and consumables |
| The H1 error code appears on a Samsung washing machine after the wash cycle starts. The washing machine overheats or doesn't heat the water. The cold water cycle works normally. It's likely that the circuit breakers in the apartment have tripped several times. | The whole problem lies in the heating element's failure. It may have burned out. | Should be produced replacement of the heating element (TEN). | Starting from 3200 and ending at 4900 rubles. |
| The H1 error code appears on a Samsung washing machine after the wash cycle starts. The washing machine overheats or doesn't heat the water. | The problem is that the temperature sensor is broken. | The temperature sensor needs to be replaced. If it's built into the heating element, the heating element will need to be replaced. | Starting from 2400 and ending at 4900 rubles. |
| The h1 error, or any other error starting with the letter h, doesn't appear immediately. Before it does, the machine runs for about ten minutes. | The microcircuit, in other words, it is called the indicator module, has reached the end of its service life. | The solution depends on the severity of the problem. It might be possible to repair the unit, but it might also require replacement. | Repairs – starting from 3500 and ending at 5900 rubles. Replacement – starting from 7000 rub. |
| The error is present intermittently and sometimes disappears. | The wiring is damaged, starting from the heating element and ending with the control unit. | The wiring should be replaced or the current wiring should be repaired. | Starting from 1500 and ending at 2900 rubles. |
Repair prices are shown, and the cost of consumables is also included. The final cost can be determined after diagnostics.
If you have not been able to resolve the h1, h2, he1, he2 error on your Samsung washing machine on your own, you should seek help from specialists.
During the conversation, you can choose the most convenient time for a specialist to arrive, who will conduct a free diagnostic and perform high-quality and fast repairs.
